Manager, End User Computing

About the Job

The individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancements to enterprise solutions like Intune, M365, VPN, etc. This role requires an individual to work closely with other IT leaders and key stakeholders to develop strategies that support the organization's goals affecting end users. The EUC department provides level-2 support for enterprise solutions utilized by end users.

Additionally, the individual will also provide technological leadership on solutions affecting end user computing experience. The individual can be a solution architect and the subject matter expert to new enterprise technologies to be introduced affecting communications and collaboration and remote access and end-point computing.

• Manage all aspect of end user computing experience, as well as continuously refine the operating model supporting end user computing.
• Develop and implement an end-user computing strategy that aligns with the organization's overall IT Strategy.
• Oversee the development and maintenance of end-user computing systems including hardware, software and services
• Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure.
• Work with key stakeholders to understand their end-user computing needs and develop solutions that meet those needs.
• Actively participate on activities which reduce the risk of reoccurring incidents such as problem management forums.
• Manage the geographically diverse end-user computing team, providing leadership, direction and coaching to the team members.
• Develop and manage the end-user computing budget ensuring resources and allocated appropriately and efficiently
• Standby support after office hours for incident response, with activation for major incidents.
• Stay up to date with industry trends and developments in end-user computing technology and incorporate them into the organization's strategy.
• Deploy, configure, and manage laptops, desktops, mobile devices, and peripherals.
• Implement and maintain enterprise endpoint management solutions – Intune
• Design, deploy, and support VDI solutions ( Citrix, VMware Horizon, Azure Virtual Desktop )
• Optimize performance, scalability, and user experience in remote/hybrid environments
• Support Microsoft 365, Teams, OneDrive, and SharePoint solutions.
• Proactively monitor EndPoint Computing environments to detect and resolve issues.
• Troubleshoot OS, hardware, and application problems with minimal user disruption.
• Enforce endpoint Security Policies (DLP, encryption, antivirus/EDR)
• Contribute to EndPoint Computing roadmap, focusing on user experience and efficiency
• Formulate Various IT related policy ranging from IT Security, Server policy desktop and notebook usage and User policy for entire group of the organization.
• Solution & Manage the entire suite of M365 subscriptions, which include Entra ID, MDM and Intune.

We are looking for people with

• Possess Bachelor's degree or Professional Degree in Computer Science / IT or equivalent
• Minimum 10 years of relevant experience with end-user computing and managing end-user computing team
• Excellent application and IT infrastructure troubleshooting skills using various toolsets; Understanding of system architecture and technology is necessary.
• Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures.
• Planning and organisational skills for undertaking team leadership and BAU workload management.
• Strong knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, including hardware and networking.
• Hands-on experience designing end-to-end end-user computing across Windows, macOS, mobile (iOS/Android) and VDI/Azure VDI.
• Strong experience with Intune, Autopilot, GPO to MDM modernization, Microsoft 365, Azure AD/Entra ID, Conditional Access, Windows 11 enterprise refinements.
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders.
• Strong and factual communication skills and able to manage situations/conflicts and influence others.
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Ability to simplify complex challenges through creative architectures, automation, and novel integrations.
• Ability to design and implement of EUC solutions. Develop reference architectures, decision frameworks and blueprints for scalable deployments.
• Having Microsoft Azure Administrator, Solutions Architect Expert will be a plus.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.