Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry you can make a difference too.
Job Purpose
To assist Head Fraud & Authorization in managing and day to day operations.
To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA.
Committed to meet SLA speedily and accurately with no compromise to quality and control (e.g. investigation SLA, monitoring etc.)
To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA.
To be able to offer solutions and guidance to the team on day to day jobs issues / challenges.
Manage reporting for internal and external parties related to investigation and monitoring cases.
To ensure reported figures are correctly reported and submission adhere to the timeline. Provide recommendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis.
To immediately update management on new modus operandi and action taken to mitigate the new fraud modus operandi.
Mindful of legal implications and restrictions in execution of all work.
Consistently look for betterment in operational efficiency of fraud operations.
Provide on-going feedback and sharing of information with team on regular basis.
Coordinate the strategy for team to monitor new MO, while planning the long-term resolution.
Provide recommendation on the possible anti-fraud techniques and strategies.
