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Job Purpose *
Key Responsibilities *
Relevant Work Experience
At least 5 years of working experience in Transaction Banking Trade Product.
Job ID: 151642301
Skills:
Data Analytics, Compliance, Organizational Effectiveness, Talent Management, Employee Relations, Stakeholder Management, Risk Management
Skills:
Data Privacy, telecommunications regulations, Intellectual Property, Corporate Governance, corporate legal matters, competition law, Regulatory Compliance
Skills:
Issue Management, branding, Digital Marketing, Pricing Strategies, social media initiatives, Advertising, cross-promotional campaigns, Customer Engagement, market research, Marketing Collateral, sales package proposals, Lead Generation, Event marketing, corporate communications
Skills:
Quality Assurance, Internal Audit, Compliance, Regulatory Requirements

Skills:
"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"