Job Purpose: Design, implement, and manage learning and development programs to enhance the skills, knowledge, and performance of employees, ensuring they contribute effectively to the hotel's goals and objectives.
Key Responsibilities:
- Develop and execute a comprehensive learning and development strategy aligned with the hotel's business goals.
- Conduct training needs analysis to identify skill gaps and development opportunities across all departments.
- Design, deliver, and evaluate training programs, workshops, and seminars to meet identified training needs.
- Develop and maintain an effective onboarding program for new employees to ensure smooth integration into the hotel.
- Create and manage individual development plans for employees, focusing on career growth and succession planning.
- Collaborate with department heads and managers to address specific training needs and customize programs accordingly.
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
- Manage the learning management system (LMS), ensuring accurate tracking of training records and compliance.
- Stay updated on the latest trends and best practices in learning and development, incorporating innovative approaches into training programs.
- Oversee the budget for learning and development initiatives, ensuring cost-effective use of resources.
- Provide coaching and mentoring support to employees and managers to enhance their development.
- Develop partnerships with external training providers and institutions to supplement in-house training programs.
- Ensure all training activities comply with relevant regulations and standards.
Qualifications:
- Bachelor's degree in Human Resources, Education, Business Administration, or related field;
- Professional certification in Learning and Development (e.g., CPLP, CIPD) is preferred.
- 5+ years of experience in learning and development, with at least 2 years in a managerial role, preferably in the hospitality industry.
Skills:
- Strong leadership and team management abilities.
- Excellent communication and presentation skills.
- Proficiency in designing and delivering training programs.
- Knowledge of adult learning principles and instructional design.
- Proficiency in learning management systems and Microsoft Office Suite.
- Strong organizational and project management skills.
- Analytical skills to assess training needs and evaluate program effectiveness.
Personal Attributes:
- Professional demeanor and appearance.
- Detail-oriented and proactive.
- Positive attitude and strong work ethic.
- Flexible and adaptable to changing circumstances.
- High level of integrity and confidentiality.
Working Conditions:
- Office environment within the HR department, with regular interaction with employees and managers.
- Flexible hours, including occasional evenings and weekends as required.
- Minimal physical work, primarily desk-based tasks.
- Positions are open to all local and permanent residents of Malaysia only.
