Manager, Operational Risk

About The Job

Support the organisation in the overall development, implementation and enhancement of risk management structures and capabilities in line with regulatory developments and best practices

• Identify the risk-related gaps across business processes, business units, etc. and develop training materials to increase the level of awareness or suggest recommendations to close the gaps.
• Conduct briefing sessions for the departments to train on ORM & Governance tools and methodologies.
• Develop key risk metrics and propose trends / insights based on analytics.
• Review current ORM & Governance processes and tools and independently propose enhancements to meet the board / regulatory expectations or to address any current gaps.
• Develop annual ORM related reports (e.g., Outsourcing, RCSA Profile Report, etc.) with minimum supervision.
• Review ORM related processes in ORM tools regularly, which includes raising the proposal for enhancement of functional specifications to ensure relevance of system.
• Ensure alignment and adoption of policies and procedures to manage / mitigate the ORM & Governance related risks.
• Coach junior team members.
• Provide advisory to business units.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Have tertiary education in Business, Finance, Accounting, or equivalent professional qualifications.
• Knowledge of risk management, insurance operations or financial services operations.
• Minimum 5 years experience in audit, risk management or business operations in the insurance industry.
• Key skills: Good interpersonal skills, Computer skills, Strong communication skills (written and oral)
• Key knowledge: Operational Risk Management, Governance or Audit (Intermediate), Business Analytics and Reporting
• Key competencies:

-Analyse implications of significant changes to the organisation, departments, and key processes.

-Analyse the design of business processes and recommend improvements to them.

-Identify risk management frameworks or processes of the organisation.

-Uphold ethical standards when performing duties and responsibilities.

-Identify governance processes.

-Identify control gaps, control inadequacies and internal controls established.

-Drive accurate reporting of risk matters; and translate and communicate updates on risk reports to stakeholders.

-Identify and assess risks through understanding the business and its environment.

-Review scope of risk management processes; identify and analyse risk events; and identify, evaluate and implement appropriate risk response activities.

-Hold self and team members accountable for delivering clear performance expectations and best experience for the customer in the right way.

-Anticipate customers needs and expectations and elicit feedback from customers to improve service; Build relationships with customers to create and sustain customer loyalty.

-Make decisions in a complex setting to achieve intended goals using a structured process and multiple sources of available information, bearing in mind risk and compliance considerations.

-Provide coaching to others to develop their skills and knowledge on their jobs to enhance performance.

-Understand own strengths and areas for development through active solicitation of constructive feedback, taking ownership and adjusting personal behaviours as needed.

-Challenge conventional thinking, steps out of one's comfort zone to develop and implement prototypes of innovative solutions, after careful deliberation of risk and compliance considerations.

-Facilitate work team activities, provide assistance and support needed by team members and promote ownership and commitment among team members to work goals to improve team performance.

• Training courses on governance or outsourcing by The Institute of Internal Auditors, IERP.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.