Manager, Operations (Mandarin Speaking)

DHL Express (Malaysia) Sdn Bhd

Johor, Malaysia

5-7 Years

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Posted 10 hours ago
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Job Description

Responsibilities

Customer & Relationship Management

Build and nurture strong customer relationships to ensure service standards are met and continuously improved.
Act as the primary advisor on operational matters, providing solutions and escalating critical issues when necessary.
Identify opportunities to grow revenue through strategic customer engagement.

Financial & Performance Management

Oversee all contract financials, including budgets, P&L, revenue streams, and cost cont rol.
Monitor and improve contract KPIs, ensuring operational efficiency and profitability.
Develop and maintain regular management reports and performance tracking.

Team Leadership & Development

Lead, motivate, and inspire operational teams to achieve excellence.
Assess team capabilities and implement development plans for skill enhancement and career growth.
Conduct training programs on job responsibilities, quality standards, and safety compliance.

Operational Excellence

Ensure optimal allocation of human and equipment resources to meet operational demands.
Maintain high standards of warehouse housekeeping and product security.
Drive continuous improvement initiatives in collaboration with Operations Performance and Continuous Improvement teams.

Compliance & Safety

Ensure adherence to company policies, ISO 9001, and OHSAS 18001 standards.
Coordinate internal safety briefings and compliance audits.
Implement corrective and preventive actions to maintain and improve quality systems.

Additional Responsibilities

Represent the company professionally in meetings, seminars, and industry forums.
Facilitate quality-related training programs and support ongoing skill development.
Respond to out-of-hours operational requirements when necessary.
Perform other duties as assigned by senior management.

Requirements

Degree or Diploma in a relevant field.
Minimum 5 years of experience in logistics operations and warehouse management.
Fluent in English and Mandarin with the ability to converse confidently, read accurately, and write professionally in both languages.
Intermediate PC skills SAP experience is an advantage.
Tech-Savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. SAP knowledge is a plus!
Data Mastery: Skilled in data input, manipulation, and generating timely, accurate reports.
Communication Pro: Strong verbal and written communication skills, complemented by confident presentation abilities.
Leadership Excellence: Proven ability to lead, motivate, and develop teams while fostering a culture of collaboration.
Training & Development: Adept at coaching and training team members to achieve operational and safety standards.
Project Management: Experience in managing projects from planning to execution.
Analytical Mindset: Strong problem-solving skills with the ability to make sound decisions under pressure.
Adaptability: Comfortable working independently and adjusting priorities in a dynamic environment.
Facilitation Skills: Skilled at leading meetings and engaging stakeholders at all levels.
Technical Acumen: Ability to interpret technical documents, regulations, and apply fundamental statistical knowledge.
Cultural Agility: Ability to work effectively across diverse personalities, cultures, and organizational structures.
Analysis: Break down complex problems, evaluate data critically, and draw accurate conclusions.
Planning & Organizing: Set clear goals, structure tasks effectively, and manage time efficiently.
Decision Making: Make timely, informed decisions and anticipate risks.
Results Orientation: Stay focused on achieving measurable outcomes and overcoming obstacles.
Teamwork: Collaborate effectively, support colleagues, and contribute to shared success.
Accountability: Act with integrity and professionalism, delivering on commitments.
Communication: Convey ideas clearly and listen actively.
Self-Management: Maintain composure under pressure and stay positive in challenging situations.

More Info

Job Type:

Permanent Job

Industry:

Logistics /Courier /Freight /Transportation

Function:

Logistics Operations And Warehouse Management

Employment Type:

Full time

About Company

DHL Express (Malaysia) Sdn BhdJob Source: careers.dhl.com

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 139066039

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