This is a strategic support role within the COO's Office, responsible for coordinating company-wide automation and process improvement efforts, while also maintaining key business-as-usual (BAU) responsibilities. The role goes beyond project coordination it involves continuous oversight, follow-through, and ownership of ongoing operational processes and improvements. The ideal candidate is analytical, detail-oriented, and passionate about creating structure and driving change.
Project Coordination & Strategic Initiatives
- Coordinate and monitor strategic firm-wide initiatives, particularly in automation, process improvement, and operational transformation.
- Act as the central point of contact for project timelines, deliverables, documentation, and follow-ups across departments.
- Support cross-functional collaboration and stakeholder alignment to ensure effective implementation and long-term adoption of initiatives.
- Prepare high-quality reports, dashboards, business cases, and presentations for the COO and senior leadership to support informed decision-making.
- Organize and facilitate project meetings, including agenda preparation, minute-taking, action tracking, and timely follow-ups.
- Maintain comprehensive project documentation, including status updates, SOPs, and post-implementation reviews.
- Handle sensitive and strategic information with discretion and maintain a high level of confidentiality.
- Own and manage assigned special projects and ongoing responsibilities under the COO's purview, ensuring timely and high-quality completion.
Operational Responsibilities
- Own and manage recurring operational processes related to special projects, including progress tracking, post-implementation monitoring, and continuous improvement.
- Maintain a live repository of all ongoing and completed initiatives, including impact assessments and ROI tracking.
- Establish and maintain standard operating procedures (SOPs) arising from completed projects.
- Provide regular analysis and insights into ongoing project and operational metrics to support COO decision-making.
- Ensure continuity and accountability even after project go-live phases.
Requirements
- Experience working on company-wide initiatives, such as process improvement, digital transformation, or automation projects.
- Exposure to finance or financial processes is highly desirable.
- Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with project management tools (e.g., Asana, Trello, MS Project) is an advantage.
- Basic understanding of data analysis and reporting tools (e.g., Power BI) is a plus.
- High attention to detail and excellent organizational skills.
- Strong analytical thinking and problem-solving ability.
- Able to grasp complex issues and recommend practical solutions.
- Excellent interpersonal and stakeholder management skills.
- Strong communication skills both written and verbal.
- Self-motivated, adaptable, and able to work under pressure.
- Passion for continuous improvement and willingness to go the extra mile.
