We are seeking an experienced and results-oriented PMO Analyst to strengthen our Customer Experience Project Management Office. You will create scalable planning frameworks, ensure alignment with business objectives, and drive operational excellence across CX initiatives. This role involves close collaboration with leadership and cross-functional teams, to ensure projects are delivered on time, on budget, and to the highest quality standards.What you'll do
- Support CX Overall Performance Management by:
- Generating MBR on overall progress and performance of KPIs, OKR.
- Tapping on the Data Analytics team to generate business insights for business performance improvements.
- Create frameworks, policies and processes within CX in defining, prioritizing and tracking project deliverables according to business strategies and requirements.
- Managing interdependencies on CX strategic initiatives by applying project management capabilities.
- Drive CX OKR Performance by:
- Organizing and overseeing project governance structures and processes.
- Creating a centralized, high-level view of all ongoing projects from prioritization to implementation, allowing for better coordination, resource allocation, and risk management.
- Work effectively with project leads to tracks progress, key milestones, projects pipeline that translate into forecasted upcoming achievements that provides stakeholders clear visibility on what to expect.
- Govern System Enhancements Requests ensuring high ROI:
- Manage the Pipeline of System Enhancements to prioritize the most important requirements that give the highest business impact through the priority framework and ensures the framework is applied accurately.
- Drive System Enhancement Process Adherence from request submission, BRD creation, PRD sign-off, UAT effectiveness to launch.
- Ad-Hoc Projects:
- Being a competent project manager, you will lead your own projects from design to execution, ensuring measurable results. Or you will be assigned as a project manager to support functional leaders/sponsors to drive successful project delivery by applying strong project management skills and project enabling methods.
- Effectively scope out project deliverables, define success metrics, effective communications plan to report project progress/health with risk assessments, mitigation plan, organize project meetings and proper project closure.
- Effectively work with project stakeholders, define R&R to avoid ambiguity, facilitates clear communication channels between stakeholders and project managers to ensure alignment of goals, expectations, and activities throughout the project lifecycle.
What you'll need
- Minimum of 3 years experience in PMO, corporate strategy, management consulting, or related roles within technology, ecommerce or tech startups.
- Strong analytical and project management skills.
- Strong change management skills with track records of delivering cross-departmental projects.
- Eager to work in multi-tasked and fast-paced environments.
- A start up mindset - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required.
- Be able to challenge existing processes and be bold to make changes with a data driven approach.
- Bachelor's degree or Diploma backed by relevant working experience.
- Fluent in spoken and written English and Mandarin.
