Job Summary
The Manager, Recruitment Operations is responsible for leading and overseeing the full recruitment operations to support manpower requirements across multiple F&B outlets. This role focuses on high-volume operational hiring, ensuring timely fulfilment of manpower needs while maintaining recruitment efficiency and quality. This roles will drive recruitment strategies, monitor hiring performance, strengthen recruitment processes, and lead the recruitment team to meet hiring targets. This role requires a highly hands-on recruitment leader who is strong in data reporting, workforce planning coordination, stakeholder management, and recruitment operations management within a fast-paced environment.
Requirements
- Bachelor's Degree in Human Resources, Business Administration, or related field.
- 610 years of recruitment experience, with at least 3 years in a leadership or managerial role.
- Proven experience in high-volume hiring environments such as F&B, retail, hospitality, or operations.
- Strong hands-on recruitment capability with the ability to manage large hiring pipelines simultaneously.
- Advanced proficiency in Microsoft Excel, recruitment reporting, and data analysis.
- Strong stakeholder management and communication skills with the ability to build rapport across different levels of the organization.
- Ability to work in a fast-paced, high-pressure environment while managing multiple priorities.
- Strong leadership, problem-solving, and organizational skills.
Key Responsibilities
1. Recruitment Operations Leadership
- Lead and manage the end-to-end recruitment operations for F&B outlet manpower hiring.
- Oversee high-volume recruitment across multiple outlets, ensuring vacancies are filled within targeted timelines.
- Develop and implement recruitment strategies to support continuous manpower needs for operational teams.
- Monitor recruitment pipeline and ensure consistent candidate flow to meet hiring demands.
- Ensure recruitment quality and operational readiness of hired candidates.
2. Recruitment Performance & Analytics
- Drive recruitment performance through close monitoring of key hiring metrics such as time-to-fill, vacancy aging, and hiring productivity.
- Develop and maintain recruitment dashboards and reports using Microsoft Excel and recruitment tracking systems.
- Analyze recruitment data to identify bottlenecks, hiring trends, and opportunities to improve hiring efficiency.
- Provide regular recruitment performance updates to management and recommend improvement initiatives.
3. Stakeholder & Operations Collaboration
- Partner closely with Operations Leaders, Outlet Managers, and Department Heads to understand manpower needs and hiring priorities.
- Build strong working relationships with key stakeholders to ensure alignment on staffing plans and recruitment timelines.
- Act as the main HR contact for recruitment matters related to outlet operations.
4. Recruitment Process Optimization
- Continuously review and improve recruitment processes, workflows, and tools to increase efficiency and hiring speed.
- Ensure recruitment documentation, approvals, and hiring procedures comply with company policies and standards.
- Standardize recruitment practices across outlets to maintain consistency and operational efficiency.
5. Team Leadership & Capability Building
- Lead, coach, and develop the recruitment team to achieve hiring targets and operational KPIs.
- Set clear recruitment goals and monitor team performance.
Provide guidance on candidate screening, interview quality, and recruitment best practices.
