About Us
SD Guthrie Berhad (SD Guthrie) is one of the world's leading producers of Certified Sustainable Palm Oil (CSPO), representing approximately 12% of the global market share (as of 31 December 2022). With over 84,000 employees across 12 countries, we pride ourselves on innovation, sustainability, and excellence. Our operations span the entire palm oil value chain, and we are expanding into new business verticals such as green industrial parks and renewable energy. We offer enriching career opportunities supported by cutting-edge technology and a commitment to sustainability. We are the world's first palm oil company to have our net-zero GHG emissions reduction targets approved by the Science Based Targets initiative (SBTi).
Join us today, as we continue to Unlock Nature's Superpowers.
Your Mission
A. Resort Operations & Administration (45%)
- Oversee all aspects of resort operations, including housekeeping, maintenance, front office, security, and dining services.
- Manage budgets, payroll, client billing, and expenditure accounts to ensure financial efficiency.
- Ensure resort facilities are maintained in excellent condition by coordinating with internal teams and external contractors (plumbing, electrical, landscaping, general repairs).
- Develop and implement operational SOPs to align with company standards and guest expectations.
- Monitor performance indicators to ensure operational excellence and compliance with health, safety, and regulatory requirements.
B. Guest Experience & Customer Service (30%)
- Ensure the highest level of guest satisfaction by promptly addressing concerns, monitoring service quality, and maintaining resort standards.
- Review guest feedback to identify areas for improvement and develop action plans to enhance service delivery.
- Stay informed about local tourism trends, amenities, and events to promote guest engagement and resort reputation.
- Represent the resort professionally in all guest interactions and external engagements.
C. People Leadership & HR (20%)
- Lead, motivate, and coach the resort team to achieve operational goals and high-performance culture.
- Oversee recruitment, onboarding, training, and performance management of resort staff.
- Plan and manage workforce scheduling to optimize manpower allocation and service efficiency.
- Conduct regular team meetings, ensuring staff alignment with company standards, policies, and objectives.
- Champion employee engagement and welfare initiatives to foster a positive workplace environment.
- Describe the job s key responsibilities, functions and activities in a concise matter
- List amount of time spent on each responsibilities, functions and activities, where possible
D. Stakeholder & Community Engagement (5%)
- Build and maintain relationships with local councils, government agencies, vendors, and community stakeholders.
- Represent the resort in community activities and ensure compliance with local authority requirements.
Ideal Candidate
- Bachelor's degree in Hospitality Management, Business Administration, Tourism, or related field.
- Professional certifications in Hospitality/Resort Management will be an added advantage.
- Minimum 8–10 years of relevant experience in hospitality/resort/hotel operations, with at least 3–5 years in a managerial role.
- Strong track record of managing day-to-day operations, guest services, and staff management.
- Must have front office and banquet experience.
- Proven ability to manage budgets, costs, and financial reporting.
Why Join Us
- Flexible Benefits Coverage
- Learning on Demand
- Employee Wellness Programme
- Employee Engagement Activities
- Fully Subsidised Sports Clubs
- Education Assistance (terms & conditions apply)
- Free Parking
- and many more...
Only shortlisted candidates will be notified.
Discover more opportunities with us here!
