Job Purpose:
- As a core member of the Senior Management team, you will provide strategic leadership over the Safety, Fire Engineering, and Crisis Management divisions. You are responsible for the governance of the mall's safety culture, budget management, and ensuring that engineering systems and human response teams operate at peak readiness to protect the asset and its occupants.
Job Responsibilities:
Strategic Management & Governance:
- Safety Strategy & Budgeting: Develop and execute the annual EHS Master Plan. Manage the CAPEX/OPEX budget for fire system upgrades, safety equipment, and ERT training.
- Policy Development: Establish and enforce comprehensive Safety Management Systems (SMS) and Standard Operating Procedures (SOPs) aligned with ISO 45001 standards.
- Safety Committee Leadership: Serve as the Chairperson or Secretary of the Safety & Health Committee, ensuring the board is informed of critical risks and that all DOSH statutory meetings are conducted quarterly.
- Legal & Statutory Liaison: Act as the primary representative for the mall with DOSH (JKKP), BOMBA, Local Councils (DBKL/MBPJ), and CIDB.
Engineering, ESG, Risk & Compliance Oversight:
- Provide managerial oversight and strategic direction for the maintenance, operation, and lifecycle management of Fire Engineering systems (active and passive) and critical high-risk M&E assets, including lifts, escalators, chillers, and HVAC systems. Ensure statutory compliance, operational reliability, safety standards, and risk mitigation through effective contractor management, performance monitoring, preventive maintenance planning, and timely escalation of asset-related risks.
- Integrate Occupational Safety and Health (OSH) risks into the corporate risk register in alignment with the organisation's Enterprise Risk Management and ESG frameworks. Oversee the mall's HIRARC and Fire Risk Assessments, ensuring high-risk findings are effectively mitigated through appropriate engineering and administrative controls, while supporting the Environmental, Social and Governance (ESG) agenda through enhanced workplace safety, regulatory compliance, and responsible risk governance.
- Provide governance and oversight of contractor and vendor compliance, including Green Card and CIDB requirements, contractual safety obligations, and statutory regulations. Ensure tenant fit-out and project works adhere to the mall's Technical Fit-Out Manual, approved contract conditions, and safety requirements, with project-related risks identified, assessed, and mitigated through proper method statements, permits to work, and safety controls.
Crisis Leadership & ERT Command:
- Incident Command: Manage and collaborate with Incident Commander during major emergencies (Fire, Flood, Power Failure, or Medical Crises)
- Emergency Readiness: Oversee with safety and security manager for the recruitment, training, and performance of the Emergency Response Team (ERT) and Occupational First Aiders.
- Crisis Communication: Collaborate with the Centre Management, Group HSSE, Group Marcom department to manage public announcements and media statements during and after safety incidents to protect the mall's reputation.
People & Performance Management:
- Team Leadership: Lead and mentor a team of Safety Officers, Technicians, and ERT personnel, ensuring they maintain their KPIs and professional competencies.
- Performance Monitoring: Establish and track Safety KPIs (e.g., Incident Frequency Rates, Fire System Up-time, and Audit Closure Rates).
- Safety Culture Advocacy: Drive Safety First initiatives for mall staff, tenants, and shoppers to minimize public liability claims.
Education/Professional Qualification:
- Registered SHO (Green Book) with DOSH Malaysia.
- Bachelor's Degree in Engineering (Mechanical/Fire/Electrical) or OSH Management. An MBA or a Master's in Engineering Management is a plus.
Professional Experience:
- Minimum 10 years in Building Management/Property Safety, with at least 5 years in a Managerial or Senior Lead capacity for high-traffic facilities.
- Soft Skills: Strong negotiation skills for dealing with authorities and vendors, high emotional intelligence (EQ) for crisis leadership, and the ability to present technical risk reports to the Senior Management.
