Manager, Training

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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About FWD Takaful Berhad

FWD Takaful Berhad (FWD Takaful) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

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Join us

We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.

Job Responsibilities

• Design and deliver pre-contracted training, onboarding, consistent activation program/initiatives/ materials and compliance related training including PITA RFP M2
• Drive, deliver and monitor start up and activation's KPI (first 30 days, 60 days, 90 days, 180 days, NOC, Persistency, PITA RFP M2, etc. for both financial scheme and year 1 agents
• Drive, design and deliver advanced sales, product & technical mastery programs, initiatives and materials
• Partner with product/ marketing teams for product training.
• Ensure compliance-related training is update
• Prepare audit-ready training reports and documentation
• Drive Innovation in digital learning and blended training approaches.
• Drive collaboration with agency leaders for retention
• Build, coach and develop the subordinate to deliver impactful, scalable training
• Conduct Train-the-trainer
• To facilitate cross-training across other faculty-led programs
• Ensuring the annual training compliance rate is achieved
• In charge of training related systems - LMS, Agent portal, etc.

Job Requirement

• 7-10 years in training/distribution with experience in new agent activation
• Knowledge of adult learning and induction framework
• Energetic, motivational, and people-focused
• Strong program designer with digital mindset
• Organized, adaptable, and able to manage multiple training needs.