Job Description
As the Managing Director of Client Engagement, you will serve as the primary executive extension of the Group CEO across all customer-facing engagements and strategic delivery operations. This role ensures that customer strategy, executive representation, and delivery execution are tightly aligned with the Group CEO's vision, regulatory obligations, and the company's commercial objectives. How You'll Make a Difference
Act as the authorized delegate of the Group CEO in engagements with key enterprise banking clients, strategic partners, regulators (as appropriate), and at industry forums and events.
Own and maintain the executive relationship map for the company's top 20 strategic financial institution and enterprise accounts.
Present company strategy, product roadmaps, and performance updates to customer boards, executive committees, and C-level stakeholders.
Serve as the final executive point of escalation for critical customer and delivery issues prior to CEO involvement.
Communicate customer sentiment, market intelligence, regulatory considerations, and strategic risks directly to the CEO and Board.
Provide executive sponsorship and oversight for a portfolio of strategic, high-value fintech and banking client implementations.
Ensure implementation and delivery governance frameworks align with commercial outcomes, regulatory expectations, and customer success metrics. Remove cross-functional organizational barriers to enable on-time, on-budget, and high quality delivery across technology, operations, risk, and compliance teams.
Represent the company in contractual negotiations, renewals, and strategic partnership agreements with banks, payment providers, and ecosystem partners.
Act as a public representative of the company in media engagements, panels, and industry conferences when the CEO is unavailable.
Translate customer insights, regulatory requirements, and market demands into actionable inputs for internal teams.
Develop, monitor, and report leading indicators of customer health, retention, and lifetime value.
Champion a company-wide culture of customer-centricity, delivery excellence, and commercial accountability.
Requirements
15+ years of senior leadership experience within Core Banking, Banking Technology, Financial Services Technology, or Enterprise Financial Software environments, including at least 5 years in an executive, client-facing leadership role (e.g., Head of Client Services, Chief Delivery Officer, COO, Head of Professional Services, Managing Director Banking Technology).
Proven leadership experience working with banks, financial institutions, or regulated financial entities, delivering large-scale core banking, payments, cards, or digital transformation programs.
Strong track record in leading multi-country delivery teams and managing enterprise level client relationships within the Banking & Financial Services industry.
Deep expertise in managing large-scale, complex fintech or core banking software implementation portfolios. Strong commercial acumen with demonstrated experience in deal structuring, contract negotiation, and P&L management.
Exceptional executive presence and communication skills, with the ability to translate complex technical and regulatory concepts into clear business outcomes for senior stakeholders.
