Mandarin & Cantonese Customer Support Specialist | Kuala Lumpur, Malaysia
Location: Kuala Lumpur, Malaysia (On-site)
Languages: Mandarin, Cantonese & English
We are currently hiring Customer Support Specialists to join an international team in Kuala Lumpur, Malaysia. This role focuses on supporting customers with reservation-related inquiries while delivering an exceptional customer experience across multiple communication channels.
This is an excellent opportunity to work in a dynamic and multicultural environment with attractive benefits and career development opportunities.
What You Will Do
- Provide customer support via phone, email, and other communication channels
- Assist customers with reservation inquiries, modifications, and cancellations
- Coordinate with customers and service providers to resolve requests and complaints
- Maintain accurate customer records using internal systems
- Deliver high-quality customer service while meeting performance standards
- Build positive relationships through professional and timely support
Requirements
- Mandarin and Cantonese communication skills required
- Good English communication skills required
- Strong communication and problem-solving skills
- Customer-focused mindset with excellent attention to detail
- Ability to work independently in a fast-paced environment
- Experience in customer service, hospitality, travel, or reservation support is an advantage
- Flexibility to work rotating shifts, including weekends
What We Offer
- Salary: RM 4,000 – RM 4,500 gross per month
- Monthly KPI bonus of up to RM 700
- 13th-month salary
- Paid training and onboarding
- Career development opportunities
- International and multicultural work environment
If you are interested in building your career in customer support in Kuala Lumpur, Malaysia, we would be happy to hear from you.
