Company Description
Jayapay is a global leader in payment solutions, specializing in enabling seamless pay-in and pay-out systems across multiple countries and industries. Our secure, compliant, and scalable infrastructure empowers businesses to expand confidently on a global scale. We are committed to helping businesses achieve growth through innovative financial solutions. At Jayapay, we prioritize creating impactful business opportunities while maintaining trust and excellence in service delivery.
What you'll be doing
- Understand and resolve issues encountered by clients during cooperation, providing timely support and effective solutions to ensure a smooth user experience.
- Identify and analyze client needs, and communicate actionable insights to relevant internal teams to enhance customer satisfaction.
- Handle urgent incidents and service disruptions, develop client-facing solutions, and coordinate across departments to minimize impact.
- Regularly analyze client account performance and market data, providing valuable insights and recommendations to clients.
- Work closely with Business Development, Product, Technology, and Finance teams to drive projects efficiently and ensure seamless execution.
What we're looking for
- Proven track record of success in sales, preferably in the B2B payment solutions or financial services industry
- Excellent communication, negotiation, and presentation skills
- Strong customer service orientation and the ability to build rapport with clients
- Highly motivated, self-driven, and able to work independently
- Degree in a relevant field or equivalent experience
What we offer
Must Have
- Willing to work on shift schedules (including weekends/public holidays if required)
- Able to work fully on-site (Bukit Bintang)
- Demonstrates a high level of responsibility, initiative, and patience.
- Possesses strong professional ethics and values, with integrity, positivity, and a professional mindset.
- Excellent communication skills, with the ability to listen effectively, articulate clearly, and proactively identify, assess, and resolve issues.
- Strong teamwork and collaboration skills, with the ability to work closely with cross-functional teams and drive multi-client projects efficiently.
Good to have
- Experience in crypto, trading, payment gateway, or Forex companies
About us
We are leading provider of innovative payment solutions, helping businesses of all sizes streamline their financial operations and improve customer experience. With a strong focus on technology and innovation, we are constantly evolving to meet the changing needs of our clients. Our team of dedicated professionals is passionate about driving success and making a positive impact in the industry.
If you're ready to take the next step in your sales career, we encourage you to apply now!
