Mandarin Customer Service Representative (Based in Kuala Lumpur)

Job Description:

Job Responsibilities

• Skilled in managing various banking-related inquiries to effectively assist customers with their financial needs.
• Handle both incoming and outgoing customer communications (when required).
• Provide an excellent customer experience in every interaction, taking full ownership to achieve first-call resolution.
• Uphold and promote outstanding customer service standards at all times.
• Manage schedules efficiently, ensuring availability and readiness to respond to customer inquiries promptly.

Requirements

• Minimum of 1 year experience in customer service (inbound and/or outbound support).
• Mandarin speaking is advantages
• Comfortable working in a high-volume, fast-paced, and dynamic environment.
• Proficient in using computers, basic software programs, and relevant specialized systems.
• Strong communication skills with a consistently courteous and professional manner.
• Demonstrates patience and empathy when handling customer conversations.
• Able to adhere strictly to established processes and procedures to minimize risks and errors.
• Capable of managing core responsibilities related to general banking and inquiries.
• Bilingual role: Supporting markets such as Malaysia (MY), Australia (AU), and Singapore (SG).
• Trilingual role: Supporting the US market (permanent night shift).