Mandarin Customer Success Specialist | End-to-End Client Engagement

Deliver High-Impact Client Success in Investor Communications Using Mandarin Expertise

Strong client relationships drive trust in high-stakes financial communications. The Mandarin Customer Success Specialist leads end-to-end client engagement-from onboarding to issue resolution-ensuring seamless delivery and long-term satisfaction. This role is critical in supporting global investor communications and offers a structured, long-term career path with Emapta for top-tier professionals seeking stability, growth, and meaningful impact.

Job Overview

Employment type: Full time

Shift: Morning shift, Rotating Schedule; Weekends Off

Work setup: Onsite, Kuala Lumpur, Malaysia

Exciting Perks Await!

• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Bachelor's degree in a relevant field
• 2-3 years of experience in customer success, client services, or account management
• Demonstrated experience managing end-to-end customer engagement, including onboarding, issue resolution, and client retention
• Fluency in Mandarin and English (written and verbal) is required
• Strong background in client relationship management and customer satisfaction delivery
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Familiarity with CRM and collaboration tools (e.g., Salesforce, JIRA, Confluence, Slack)
• Strong attention to detail and accuracy in task execution
• Ability to manage multiple workloads, prioritize tasks, and meet deadlines consistently
• Proven ability to work in fast-paced, dynamic environments and adapt to changing priorities
• Strong problem-solving and critical thinking skills with a proactive approach
• Excellent interpersonal skills with a collaborative, team-oriented mindset
• Ability to transition seamlessly across multiple projects, tools, and platforms

Your Daily Tasks

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate recurring support issues
• Report performance metrics and team activities to management
• Respond to client inquiries through email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions about products and services
• Assist clients experiencing access issues related to presentations
• Train clients on the use of new or updated products
• Provide updates to team members and managers on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing or inaccurate information in client billing reports
• Participate in additional projects, services, or special initiatives as needed
• Suggest and implement process improvements to increase operational efficiency
• Stay informed about current services and product offerings

About the Client

Our client develops advanced digital platforms that support organizations in delivering secure and professional corporate communications. Their technology is widely used by global companies for investor relations, financial reporting, and corporate presentations. By combining specialized software with expert client support, the organization helps businesses communicate complex information clearly, efficiently, and securely across international markets.

Who are we

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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