IMMEDIATE HIRING | MANDARIN CUSTOMER SUPPORT EXECUTIVE | MALAYSIA
Location: Malaysia
Employment Type: Full-Time | Permanent
Workplace: On-site
Process: Voice & Non-Voice
Are you fluent in Mandarin and looking for your next career opportunity in Malaysia
We are currently hiring enthusiastic and customer-focused Mandarin speakers to join our Customer Support team in Kuala Lumpur. This is an excellent opportunity to work in a professional, multicultural environment and build a rewarding career in the Customer Experience industry.
Why Join Us
- Immediate Hiring Opportunity
- Permanent and Full-Time Position
- Voice and Non-Voice Processes Available
- Opportunity to support customers via Phone, Chat, and Email
- International and Multicultural Work Environment
- Career Growth and Development Opportunities
- Professional Training and Support
- Convenient Kuala Lumpur Location
Key Responsibilities
- Provide professional customer support to Mandarin-speaking customers
- Handle customer enquiries through Voice, Chat, and Email channels
- Communicate effectively in both Mandarin and English
- Understand customer concerns and provide accurate and timely resolutions
- Maintain high standards of customer satisfaction and service quality
- Record and document customer interactions accurately
- Collaborate with internal teams to ensure effective issue resolution
Who Are We Looking For
- Fluent in Mandarin, both spoken and written
- Good command of English
- Previous experience in Customer Service, Call Center, BPO, or Contact Centre is an advantage
- Candidates with at least 6 months of relevant experience are encouraged to apply
- Strong communication and active listening skills
- Good problem-solving abilities
- Comfortable working in Voice and/or Non-Voice customer support
- Customer-focused with a positive and professional attitude
