Mandarin Customer Support

Customer Service Focus :

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
• capacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience and
• determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal in English AND Cantonese/Mandarin
• Able to effectively tailor communication and style to differing audiences and read verbal and
• non-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach without
• compromising outcome
• Providing a high caliber Customer interaction as measured by Client's call quality reports, call
• audits, and customer satisfaction survey;
• Presenting to the public a strong working expertise in all Client Supported Products (now and
• in the future) as measured by Client's call quality reports, call audits, and customer satisfaction
• survey scores;
• Ensuring innovation and quality in all Customer interactions as measured by Client's call quality
• reports and customer satisfaction survey;
• Capturing all required data elements in Client's internal Online Store and other systems of
• record as required by the Client's training and operational procedures;