About the role
This is interpretation work that matters. You'll be the voice that bridges Mandarin and English speakers in moments that count — a patient describing symptoms in an emergency room, a family member on a 911 call, an insurance claim after an accident, a court proceeding that will shape someone's future. We're hiring interpreters with the emotional intelligence to hold space for difficult conversations and the composure to deliver accuracy under pressure. Permanent work-from-home. Permanent night shift. Full commitment expected.
What you'll do
- Deliver accurate consecutive interpretation between Mandarin and English via phone and video
- Handle high-stakes calls across healthcare, emergency services (911), law enforcement, courts, insurance, government, finance, utilities, travel, and general business
- Convey meaning, tone, and intent — not just words — while remaining neutral and professional
- Navigate emotionally charged conversations with empathy, composure, and discretion
- Explain cultural nuances when language alone isn't enough
- Use industry-specific terminology with precision, especially in medical and emergency contexts
- Maintain strict confidentiality and follow client protocols on every call
What you'll bring
Must-have
- Native or near-native fluency in Mandarin, including ability to read and write Chinese characters
- Minimum B2 CEFR English proficiency (written and spoken)
- High emotional intelligence — ability to stay calm, neutral, and composed during distressing, urgent, or emotionally heavy calls
- Strong concentration, active listening, retention, and note-taking under pressure
- Resilience to handle sensitive content (medical emergencies, accidents, legal matters) without it affecting performance
- Ability to follow client instructions precisely and adapt quickly to different industries within the same shift
- Permanent night shift availability and a quiet, secure home work environment
- Minimum SPM (Malaysian applicants)
Preferred (will fast-track your application)
- Prior experience as a medical interpreter, healthcare interpreter, or court interpreter
- Background in healthcare, emergency services, legal, or insurance customer support
- Certification in interpretation (CHIA, NBCMI, CCHI, or equivalent)
- Experience with consecutive interpretation in high-volume call environments
- Familiarity with HIPAA, patient privacy, or court interpretation protocols
Full commitment — please read before applying
This is a demanding role and we hire only candidates who can give it full focus. We will not consider applicants who are currently studying, holding a daytime full-time job, unwilling to discontinue part-time or freelance work, or carrying other commitments that may affect night-shift availability. Night-shift interpretation requires sustained concentration — partial commitment compromises both you and the people on the other end of the line.
Why join us
- Premium compensation of RM 7,000 – RM 8,000 + night-shift differentials
- Permanent work-from-home — no commute, ever
- Meaningful work — every call is a person who needs to be understood
- Structured onboarding including industry terminology training (medical, legal, emergency)
- Career pathways into senior interpreter, quality, training, and team lead roles
- Health, wellness, and EAP support — because night-shift work and emotionally heavy content require active care
About TP
TP is the global leader in digital business services and outsourced customer experience, operating in 80+ countries. Our Language Solutions division is one of the world's largest providers of over-the-phone and video remote interpretation, supporting hospitals, emergency services, courts, and global enterprises every minute of every day.
Ready to be the voice that bridges critical conversations Apply now.
