Search by job, company or skills

Agensi Pekerjaan JobScoper Sdn. Bhd.

Mandarin QA Customer Service Support Role

Agensi Pekerjaan JobScoper Sdn. Bhd.
Malaysia, Kuala Lumpur
Fresher

This job is no longer accepting applications

new job description bg glownew job description bg glownew job description bg svg
  • Posted 2 months ago

Job Description

Job Responsibility

  • Create and update QA guidelines, and evaluation forms
  • Review and assess customer interactions (calls, chats, emails) to ensure quality standards are met
  • Identify performance trends, gaps, and training needs through regular reviews
  • Provide constructive feedback and coaching to agents and team leads
  • Work with training and operations teams to improve service quality and align with business goals
  • Generate quality reports and share insights with management
  • Support continuous improvement in processes, compliance, and customer experience

Job Requirements

  • Experience in customer service or QA (contact center background is a plus)
  • Good understanding of customer service standards and quality metrics
  • Strong listening skills and attention to detail
  • Able to communicate clearly in both writing and speaking
  • Independent, good at managing time and meeting deadlines
  • Comfortable using Excel/Google Sheets for reports and analysis

Job Benefits

  • Training Provided
  • Annual Leave
  • Medical Leave
  • Hospitalization Leave
  • EPF/SOCSO

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Quality Assurance
Employment Type:
Full time

Job ID: 126530383

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 22-09-2025 09:15:02 PM
Homejobs in MalaysiaMandarin QA Customer Service Support Role