Mandarin Speaking Customer Service - 0/1 years Experience Can apply

Position: L1 Service Desk
Location: PJX-HM Shah Tower, PJ (LRT Linked) 
Employment: Permanent
Type: Fully onsite
Nationality: Malaysian ONLY
Headcount: 1) Mandarin with good English (3 headcount) – Max RM 4,500 (depending on experience & interview appraisal)

Tasks:
-> Provide remote L1 Support to End Users;
-> Analyzing problem & putting correct resolution in place;
-> Troubleshooting and relating resolution procedures to non-technical end- users,
-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-> Monitoring the correct timelines (SLA)
-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL  (Monday - Friday )