Job Responsibility
- License Renewal Management: Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
- Customer Engagement and Product Application: Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
- Sales and Revenue Growth: Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
- Client Support and Communication: Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
- Market Insight and Client Feedback: Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
- Professional Development: Engage in continuous learning to maintain a deep understanding of the product portfolio and its applications.
Job Requirements
- Bachelor's degree in Business, Marketing, Educational Technology, Computer Science or a related field.
- 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
- Language(s) required: Mandarin, English
- Experience with eLearning authoring tools would be advantageous.
- Proficient with MS Office 365.
- Added advantage for candidates with experience in RM software (e.g., Salesforce) for efficient data management and customer relationship tracking.
- Exceptional communication and negotiation skills.
- Self-motivated with the ability to work independently and as part of a team.
- Attention to detail to prevent or minimise errors in sales documents.
- Strong organisational and time management skills.
Problem-solving skill in resolving issues related to inquiries, or communication.
Job Benefits
- Basic up to RM4,000 with bonus
- Dental and medical benefits
- Professional development and training opportunities.
- Regular working hours from Monday to Friday (remote work options)
- Dress Code Smart Casual (T-shirt and Jeans) in office and Formal Wear when meeting customer
