Search by job, company or skills

Agensi Pekerjaan JobScoper Sdn. Bhd.

Mandarin Team Lead (Customer Service)

Agensi Pekerjaan JobScoper Sdn. Bhd.
Malaysia
1-3 Years

This job is no longer accepting applications

new job description bg glownew job description bg glownew job description bg svg
  • Posted 3 months ago

Job Description

Job Responsibility

  • Lead and coach a team of customer service reps to deliver excellent support
  • Monitor performance, handle escalations, and ensure KPIs/SLAs are met
  • Conduct regular feedback sessions and team meetings
  • Collaborate with QA, training, and operations teams for process improvement

Job Requirements

  • At least 12 years of Team Lead experience in BPO industry
  • Fluent in Mandarin and English
  • Strong leadership, coaching, and communication skills
  • Flexible to work in a 24/7 shift-based environment

Job Benefits

  • Annual Leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
  • Medical Insurance
  • Medical and hospitalization leave

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Bpo
Employment Type:
Full time

Job ID: 126530213

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 22-09-2025 09:15:02 PM
Homejobs in MalaysiaMandarin Team Lead (Customer Service)