Job DescriptionWe are seeking a detail-oriented and proactive Market Coordinator to support our Chains Market Management team. The ideal candidate will play a key role in maintaining operational efficiency and overall competitiveness of our hotel portfolio, ensuring seamless collaboration across internal teams and partners.
Key Responsibilities
- Onboarding Support
- Assist in tracking and coordinating the onboarding process of newly acquired chain hotels.
- Ensure all property details, content, and payment setups are correctly configured prior to go-live.
- Liaise with internal teams and hotel partners to resolve onboarding-related issues promptly.
- Operational Support
- Provide day-to-day operational assistance to the Market Managers, especially in regions without MM local coverage.
- Handle administrative and content management tasks to ensure accurate and up-to-date property information.
- Support in resolving VCC/payment issues in collaboration with Finance and Partner Services teams.
- Pricing and Competitiveness
- Assist Market Managers in conducting regular pricing checks to ensure rate parity with other OTAs.
- Flag and escalate discrepancies or pricing opportunities to Market Managers.
- Data & Performance Monitoring
- Monitor supply health metrics to ensure properties remain active, bookable, and competitive.
- Extract and share raw data from multiple dashboards to identify trends, risks, and opportunities.
- Assist MMs in preparing presentation materials and help in formatting or refining decks.
Job Requirements- Bachelor's degree in business, Hospitality, Economics, or a related field.
- 13 years of experience in e-commerce, travel, hospitality, or a similar fast-paced environment.
- Strong analytical skills with the ability to work with data from multiple sources.
- Excellent attention to detail and strong organizational skills.
- Proficiency in Excel/Google Sheets; experience with BI dashboards like Tableau or CRM tools is an advantage.
- Effective communication and problem-solving skills.
- Ability to work independently and collaborate effectively across teams and regions.
