Be a part of something BIG!
We are looking for
Market Intelligence Officer (Computer-Aided Telephone Interviewer) who is curious, detail-oriented, and passionate about understanding customer experiences. This role plays a key part in gathering valuable market insights that shape business decisions and improve customer outcomes.
Make An Impact By
- Conduct structured telephone interviews with current and former customers using prepared scripts to gather insights and experiences
- Engage customers professionally, clarify information, and probe effectively to ensure accurate, high-quality data
- Record detailed interview notes using standard templates and maintain complete records in the call centre database
- Transfer collected data accurately into the cloud-based research platform
- Identify and escalate customer complaints or issues to the Research Manager or Research Associate as required
- Manage daily and weekly call lists independently while meeting timelines and targets
- Adapt quickly to new tools, systems, and research methods, with a willingness to learn
- Support team operations through mentoring/buddy roles, ad-hoc projects, and other assigned duties
Skill For Success
- At least Diploma or Degree in Business Administration, or a related discipline
- Minimum 1 year of relevant experience in contact centre
- Strong customer service mindset with good English proficiency and interpersonal
- Able to follow interview scripts while maintaining natural conversations
- Detail-oriented with the ability to capture accurate and comprehensive information during calls
- Willingness to learn new software and systems
- Proficient in MS Office and able to work independently
Your Career Growth Starts Here. Apply Now! 
