To drive the growth of our strategic partner brands by mastering end-to-end e-commerce operations, orchestrating high-impact campaigns, and ensuring a world-class experience for every sportsperson through our digital ecosystem.
Create & nurture long-lasting partnerships with external partners
- Cultivate robust, trust-based relationships with external partners within the Decathlon Ecosystem.
- Foster a strong sense of community and a love link between partners and the Decathlon ecosystem through ongoing engagement.
- Strategically allocate time and resources, balancing high-touch support for key strategic accounts with scalable one-to-many initiatives (e.g., webinars, mass communications) for the broader partner base.
- Serve as an internal ambassador for external partners.
- Collaborate effectively with internal stakeholders, acting as the voice of the seller to align internal resources with partner growth objectives.
- Maintain a detailed record of all partner interactions to facilitate team-wide cross-animation and preserve historical relationship context.
Drive business growth and commercial strategy
- Make sure that all your sellers portfolio is up-to-date and aware on the business opportunities offered by the Decathlon Platform (internationalization, commercial campaigns, new features, new service, etc.)
- Develop joint business plans (JBPs) with your key partner to engage a pluriannual business plan.
- Proactively conduct monthly and quarterly business reviews with your key partner to monitor progress against the JBP and adapt strategies as necessary.
- Lead negotiations on commercial terms and exclusives, prioritizing high-impact topics in sales meetings to ensure concrete, actionable growth initiatives are executed.
- Coordinate and execute commercial animation activities for sellers.
- Identify opportunities to upsell and promote value-added services by clearly demonstrating their direct Return on Investment (ROI) and strategic alignment with the seller's objectives.
Ensure operational excellence and portfolio quality
- Proactively monitor key operational performance indicators (such as DEXI score and cancellation rates) to quickly identify risks and maintain adherence to Decathlon's strict quality standards.
- Enhance logistics efficiency by analyzing shipping problems and proposing effective solutions to elevate the customer delivery experience.
- Provide expert operational support, liaising with support teams for complex issue resolution, while promoting seller self-sufficiency through tools like OnePartner.
- Employ a data-centric approach to decision-making for seller retention, the implementation of corrective action plans, or seller suspension, in strict compliance with the established deselection framework.
To Succeed in this Role, You Need:Skills & Mindset
- Resilience: A self-motivated individual who performs well under pressure in a dynamic, fast-paced e-commerce environment.
- Analytical Thinking: The ability to break down complex issues into executable strategies and detailed tactics.
- Creative Problem Solving: A test and learn approach—quickly adapting to changes and developing creative solutions to drive impact.
- Collaborative Feedback: Provide constructive feedback to internal stakeholders to optimize processes while remaining open-minded to feedback from others.
Requirements
- Influence & Communication: Strong interpersonal skills (written and verbal) with a demonstrated ability to influence and persuade external partners.
- Data Proficiency: Strong analytical skills with intermediate Excel knowledge; ability to use data to understand root causes and make informed decisions.
- Tech-Savvy: High IT fluency with the ability to manage complex back-office systems and prepare professional presentations.
- Ownership: A solution-oriented mindset with impeccable attention to detail.
- Passion: A genuine drive to improve the experience for both the customer and the seller.
