Martech Integration Specialist

Key Responsibilities:

Solution & Integration Delivery :

* Support the design and delivery of CEP integrations across internal and external platforms.

* Validate interface specifications, API contracts, event flows, and data mappings.

* Assess integration dependencies and support technical solution reviews with Architecture and

engineering teams

Data Integration & Quality

* Validate customer, transaction, loyalty, offer, campaign, and behavioural data across integrated systems

to support activation use-cases

* Ensure integrations comply with established naming conventions, event standards, API governance, and

data integration standards across banners

* Support data ingestion, identity mapping, migration, master data alignment, and data reconciliation

activities.

* Monitor integration quality, investigate data discrepancies, and coordinate resolution with relevant

teams.

API & Integration Management

* Coordinate integration activities across API Gateway, Middleware, microservices, and vendor teams.

* Validate REST APIs, webhooks, event-driven interfaces, batch integrations, and file exchanges.

* Support API version control, interface changes, and technical impact assessments.

Testing & Release Readiness

* Coordinate integration readiness for System Integration Testing (SIT) and support business-led User

acceptance Testing (UAT).

* Validate end-to-end integration flows across connected systems and customer journeys.

* Support performance testing by validating API throughput, batch processing, and downstream

integrations.

* Coordinate integration readiness for cutover, deployment,and production validation.

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Incident & Operational Support

* Provide L2 support for CEP integration and application issues, including customer identity,

segmentation, journeys, loyalty, campaign, and data pipeline incidents.

* Investigate integration failures and data quality issues, supporting root cause analysis and defect

resolution.

* Coordinate technical issue resolution with internal teams and platform partners during testing,

deployment, and hypercare.

* Identify recurring integration issues and recommend continuous improvements.

Stakeholder & Vendor Coordination

* Work closely with Enterprise Architecture, Middleware, Data Engineering, Infrastructure, Digital, POS,

OMS, and CEP teams to ensure successful integration delivery.

* Coordinate technical discussions, integration activities, and cross-functional dependencies throughout

project delivery.

Qualifications

* 3–5 years experience in systems integration, enterprise applications, APIs, Martech platforms, customer

data platforms, loyalty solutions, or data engineering with strong integration experience

* Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline

* Good understanding of REST APIs, webhooks, JSON/XML, event-driven architecture, and batch

integrations.

* Experience using API testing and troubleshooting tools (e.g., Postman) and writing SQL queries for data

validation and analysis.

* Familiarity with API Gateways, middleware platforms, microservices, and cloud-based integration

architectures is an advantage.

* Should have experience supporting SIT, business UAT, production deployments, and L2 application

support in an agile delivery environment.

* Strong analytical and problem-solving skills with experience performing root cause analysis and

coordinating issue resolution across cross-functional and vendor teams.

* Excellent stakeholder management, communication, and documentation skills, with the ability to work

across business and technical teams.

* Knowledge of retail, loyalty, customer engagement, or digital commerce platforms is highly desirable

Language

Chinese Language must