Purpose Statement: In this role, the focus is on coordinating customer expectations with organizational objectives by developing schedules that align with both stakeholder requirements and feasibility, ensuring a balance that enhances customer satisfaction while meeting organizational goals.
Key Job Accountabilities:
- Customer demand receipt and order acknowledgment.
- Creation of what-if scenarios to simulate demand change impact.
- Create and maintain a feasible Master Production Schedule, and liaise with Production Planning to execute a plan which results in product shipping on-time.
- Highlight and escalate any area of the business which may impact Customer Service Excellence with regard to product delivery.
- Able to resolve challenges through detailed instruction, policy and procedures.
Education/Experience Qualifications:
- Requires a Bachelor's degree. Typically requires 0-2 years of related experience.
Other Qualifications:
- Employee must be self-motivated with the ability to work independently and in a team environment.
- Employee must possess good written and oral communication, organizational and troubleshooting skills.
- The ability to take a proactive approach, and take ownership for all activities related to the success of the Focus Factory in order to ensure successful operations.
- Employee must work safely at all times and maintain confidentiality of all company and customer information.
- Must have computer experience with Google Workspace or Microsoft Word, Microsoft Excel, and the ability to learn Plexus Data Collection and MRP/ERP systems.
- General office equipment and materials.
Physical Requirements:
Travel Requirements:
