Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
What are you accountable for
- Customer Experience Strategy & Orchestration
- Spearhead the planning and execution of customer visits, collaborate with business and segment teams, and ensure high customer satisfaction.
- Craft and design best-in-class customer journey walkthroughs and experiences, leveraging insights and feedback to drive continuous improvement.
- Tailored Experiences: Develop and implement personalized customer experience strategies, deliver presentations and facilitate outcome-driven discussions.
- Collaborate with stakeholders to identify opportunities to enhance the customer experience and drive business growth.
- Assists with setting up and running experiential showcases and technology demonstrations.
- Host customers alongside Account Managers (AMs) and segment teams during visits
- MBIC Content & Innovation
- Lead the conceptualization and execution of MBIC content refresh initiatives, ensuring alignment with business objectives and customer needs.
- Collaborate with stakeholders, partners, vendors, and internal teams to bring innovative ideas to life, leveraging technologies such as 5G, AI, IoT, AR/VR to create immersive experiences.
- Oversee the content workstream from conceptualization to realization, managing multiple stakeholders, vendors, and logistics.
- Procure solutions and onboard partners through the procurement process as per company regulations.
- MBIC Operational Excellence
- Oversee daily operations to ensure optimal utilization of resources and facilities
- Ensures technology and infrastructure are fully functional.
- Manage meeting room bookings, resource tracking, and optimization
- Track key performance indicators (KPIs) such as visits, customers, BRNs, customer feedback and room utilization
- Financial Planning & Management
- Develop and manage budgets, forecasts, and financial plans to drive business growth
- Lead annual AOP plans for MBIC CAPEX and OPEX
- Performance Management:
- Track KPIs including visits, customer feedback, and room utilisation; provide actionable insights for continuous improvement.
- Stakeholder Collaboration
- Work closely with business, segment teams, vendors, and partners to enhance customer experience and drive business growth.
- Team Leadership
- Mentor and guide Innovation Centre Specialist, fostering a culture of operational excellence and innovation.
What do you require for the role
- Plan and execute customer visits, design tailored journeys, and ensure high customer satisfaction
- Deliver presentations, facilitate discussions, and host customers with Account Managers and segment teams
- Set up and manage experiential showcases and technology demonstrations
- Lead MBIC content refresh initiatives and align with business objectives
- Collaborate with internal teams, vendors, and partners to implement innovative ideas using 5G, AI, IoT, AR/VR
- Manage content workstream from concept to execution, including procurement and logistics
- Oversee daily operations, meeting room bookings, and resource optimization
- Ensure technology and infrastructure are fully functional for customer engagements
- Track KPIs such as visits, feedback, BRNs, and room utilization; provide insights for improvement
- Develop and manage budgets, forecasts, and annual AOP plans for CAPEX and OPEX
- Mentor and guide team members to foster innovation and operational excellence
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
