Establish clear goals, performance standards, and objectives for the team
Conduct regular team meetings to communicate updates, address challenges, and celebrate successes.
Supervise, guide, and support service team members in daily operations.
Service Excellence
Ensure team members adhere to service standards and company policies.
Handle escalations and resolve customer issues promptly and professionally.
Implement feedback processes to continuously improve service quality.
Training & Development
Develop training programs and provide ongoing coaching to enhance team skills.
Identify individual development opportunities and foster a culture of continuous improvement.
Operational Oversight
Monitor and manage schedules, workloads, and resources to ensure smooth operations.
Prepare operational reports and track key performance metrics.
Ensure compliance with safety, health, and workplace regulations
Workplace Environment
Promote a positive and inclusive work culture.
Handle sensitive workplace concerns with discretion and professionalism.
Maintain professional conduct and encourage the same among team members.
Job Requirement:
Candidate should possess a Diploma / Advanced Diploma, Professional Certificates or equivalent in All Business Field,All Others Field,All Services Field
Preferably at least 2 years of related working experience.
Preferably MAGIC CARE MANAGER specializing in Customer Service or equivalent.
Good communication skills in English,Malay language for both spoken and written
