Membership Consultant

Company Description Celebrity Fitness Malaysia is a high-energy fitness brand under the Evolution Wellness group, known for combining party vibes with effective workouts across Southeast Asia. The company offers dynamic group classes, vibrant club environments, and a supportive community focused on building confidence and making fitness fun. Beyond consumer fitness, Celebrity Fitness provides corporate wellness solutions that enhance team morale and promote healthy lifestyles at work. The organization actively invests in career development, offering growth opportunities, continuous learning, and a collaborative culture. It also welcomes strategic partnerships and brand collaborations that align with its energetic, lifestyle-driven vision.

Role Description The Membership Consultant role is a full-time, on-site position based at Celebrity Fitness in Bayan Lepas. This role is responsible for engaging prospective members, understanding their fitness goals, and presenting membership options that best meet their needs. Day-to-day tasks include conducting club tours, explaining membership packages, handling inquiries in person and via phone or digital channels, and following up with leads to drive membership conversions. The Membership Consultant provides friendly, professional customer service, supports new members through the joining process, and maintains accurate records of sales activities and member information. This role also collaborates with club teams to support promotional campaigns, attend events, and help maintain a welcoming, energetic environment in line with the Celebrity Fitness brand.

Qualifications

• Candidates should possess strong Membership Sales and Sales skills, with the ability to meet targets and convert leads into active members.
• Candidates should possess experience related to Membership management, including handling enquiries, onboarding new members, and maintaining member relationships.
• Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and confident presentation abilities.
• Candidates should possess solid Customer Service skills, with a focus on creating positive experiences and resolving concerns professionally.
• Previous experience in fitness, wellness, retail, or hospitality sales is an advantage.
• Comfort working in a fast-paced, customer-facing environment with flexible hours, including evenings and weekends as needed.
• Ability to work collaboratively with club teams and demonstrate a positive, energetic attitude.
• Minimum secondary education; a diploma or degree in business, marketing, or a related field is beneficial.