Job description:
Team and Position Summary
The Merchant Assessment Office will be tasked with the following functions:
- Perform merchant assessment, KYC reviews, ongoing goods and services verification, and merchant due diligence activities.
- Ensure merchant requests, compliance reviews and operational issues are resolved within agreed SLAs.
- Support continuous process improvement, data analysis and regulatory compliance initiatives.
- Provide support to internal and external stakeholders and work closely with Singapore teams on assigned activities.
Key Responsibilities
- Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.
- Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
- Monitor merchant profiles, business activity alerts and ownership changes from external sources.
- Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
- Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.
Requirements
Education and Experience
- Minimum SPM, STPM, Diploma or equivalent qualification.
- At least 2 years experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.
- Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.
Skills and Knowledge
- Proficient in Microsoft Office applications, especially Excel.
- Knowledge of Power BI, analytics or automation tools is advantageous.
- Strong analytical, investigative and problem-solving skills, with good attention to detail.
- Organized and able to manage multiple priorities in a fast-paced environment.
- Good communication skills.
- Proficiency in Mandarin is advantageous.
