We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Summary:
We are looking for a motivated and customer-focused Merchant Portfolio Executive to support the growth and success of our merchant business. You will manage a portfolio of merchants, ensuring seamless onboarding, increase active merchant, performance monitoring and problem resolution. This role is key to ensuring a positive experience for our merchants while driving business results.
Responsibilities we entrust you with:
- Relationship Management - Build and maintain excellent relationship with merchants by having regular communication, understand their needs, problem resolutions and provide guidance on how to maximize their partnership with us.
- Proactive Innovative solutions - Manage and explore a group of merchants across different stages of engagement—onboarding, active, and dormant—and support their growth and retention.
- Onboarding Guidance to new Merchants - Support new merchants with setup, training, and familiarization with our platform, tools, and processes to ensure activation and usage.
- Business Performance Analysis - Monitor merchant performance metrics to understand transactional behaviour, profitability, identify opportunities for growth and identify early red flags.
- Campaign & Promotion Collaboration - Work with internal teams such as marketing to offer merchants to join in promotional campaigns by obtaining merchant's support, collating information, coordinating timelines, and ensuring smooth roll-out.
- Optimizing Operational Efficiency - Collate and organise merchant feedback, share common issues, develop best practises with relevant teams, and support follow-up communication or resolution tracking.
What matters in the role:
- Diploma or bachelor's degree in business, Marketing, Communications, or a related field.
- 1–3 years of experience in customer service, client engagement, account management, or sales support.
- Excellent communication, interpersonal skills and a team player.
- Organized and detail-oriented, with the ability to manage multiple merchants and tasks.
- Comfortable using basic Excel/Google Sheets, CRM tools, or dashboards.
- Proactive, eager to learn, and enjoys building relationships.
About Pine Labs Malaysia
Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions.
To learn more, please visit https://www.pinelabs.my/
