Merchant Risk Operations

About MetaComp

MetaComp is a Singapore-headquartered fintech company licensed by the Monetary Authority of Singapore (MAS) as a Major Payment Institution (MPI). We provide enterprise-grade digital payment infrastructure, cross-border payment solutions, digital asset services, stablecoin settlement, custody, OTC liquidity, and institutional financial solutions.

As one of the pioneers in regulated digital finance, MetaComp partners with financial institutions, payment providers, fintechs, enterprises, and Web3 companies to modernize global payments and treasury operations. We are now expanding our presence across Latin America and are looking for an entrepreneurial Country Manager to lead our regional growth.

About the Role

MetaComp is looking for a Merchant Risk Operations professional to join our Malaysia team and support the management of merchant and business risks across our payment ecosystem.

The role will be responsible for merchant onboarding risk assessment, transaction monitoring, merchant reviews, risk investigations, case management and ongoing merchant risk management.

You will work closely with Compliance, Payments Operations, KYC/KYB, Fraud, Product, Finance and Business Development teams to identify and mitigate merchant risks while ensuring a smooth and commercially viable payment experience.

The ideal candidate has experience in merchant risk, payment operations, acquiring, fraud operations, transaction monitoring, KYC/KYB or financial crime operations, preferably within fintech, payments, e-commerce, banking or digital financial services.

Key Responsibilities

1. Merchant Risk Assessment

• Conduct risk assessments for new and existing merchants across the merchant lifecycle.
• Review merchant profiles, business models, products/services, customer base, geographic exposure and transaction characteristics.
• Assess merchant risk based on factors including:
• Industry / MCC
• Business model
• Geographic exposure
• Transaction volume and value
• Customer profile
• Chargeback and refund behaviour
• Fraud exposure
• Negative/adverse media
• Regulatory and compliance considerations
• Identify higher-risk merchants and escalate cases for enhanced review where required.
• Provide risk recommendations for merchant onboarding, approval, rejection or additional controls.

2. Merchant Onboarding Risk Operations

• Partner with KYC/KYB and Business teams during merchant onboarding.
• Review merchant documentation and business information from a risk perspective.
• Identify inconsistencies between the merchant's declared business model and supporting information.
• Assess websites, business activities, payment flows and expected transaction patterns.
• Ensure merchants meet internal risk appetite and acceptance criteria.
• Recommend appropriate transaction limits, reserves, settlement terms or monitoring requirements based on risk.

3. Ongoing Merchant Monitoring

• Conduct ongoing monitoring of existing merchants to identify changes in risk profile.
• Review merchant transaction activity against expected business behaviour.
• Identify unusual increases in transaction volume, ticket size, refund rates or other risk indicators.
• Monitor changes in merchant business activities, ownership, websites, products and customer segments.
• Trigger periodic or event-driven merchant reviews when risk indicators are identified.

4. Fraud & Chargeback Risk

• Monitor merchant fraud indicators and chargeback performance.
• Identify merchants with abnormal fraud or dispute patterns.
• Work with Payments Operations and relevant payment partners to manage high-risk merchants.
• Recommend appropriate risk mitigation measures, including:
• Transaction limits
• Velocity controls
• Enhanced monitoring
• Settlement restrictions
• Rolling reserves
• Temporary suspension
• Merchant termination
• Support investigation of merchant-related fraud incidents and disputes.

5. Merchant Risk Controls

• Implement and monitor merchant risk rules and controls.
• Review risk alerts and ensure cases are investigated within agreed SLAs.
• Maintain appropriate documentation and audit trails for risk decisions.
• Ensure merchant risk controls are consistently applied across the portfolio.
• Identify control gaps and recommend improvements to risk processes and systems.

6. High-Risk Merchant Management

• Manage escalated high-risk merchant cases.
• Conduct enhanced merchant reviews and prepare risk assessments for management approval.
• Work with Compliance on merchants presenting AML/CFT, sanctions or other regulatory risks.
• Recommend appropriate risk treatment based on the company's risk appetite.
• Support merchant exit processes where risk cannot be adequately mitigated.

7. Reporting & Risk Analytics

• Prepare regular merchant risk reports and management information.
• Monitor key merchant risk indicators, including:
• Fraud rate
• Chargeback rate
• Refund rate
• Transaction anomalies
• High-risk merchant volumes
• Merchant review backlog
• Risk alerts
• Merchant suspensions / exits
• Identify trends and emerging merchant risk patterns.
• Provide recommendations to improve portfolio-level risk management.

8. Process Improvement

• Identify opportunities to improve merchant risk processes and operational efficiency.
• Develop and improve SOPs, risk assessment frameworks and investigation guidelines.
• Support automation of merchant risk monitoring and case management.
• Work with Product and Technology teams to enhance merchant risk systems and rules.
• Participate in risk projects, new product launches and payment corridor expansion.

Requirements

• 2–5 years of experience in merchant risk, payment risk, fraud operations, acquiring, transaction monitoring, KYC/KYB, risk operations or financial crime operations.
• Experience in payments, fintech, e-commerce, banking, acquiring, PSP or digital financial services strongly preferred.
• Good understanding of merchant payment flows and payment risk.
• Experience analysing transaction data and identifying unusual or high-risk behaviour.
• Strong investigative and analytical skills.
• Ability to make risk-based decisions using multiple data points.
• Strong attention to detail and documentation skills.
• Comfortable working with high-volume operational cases and defined SLAs.
• Good English communication skills.
• Proficiency in Excel / Google Sheets; experience with SQL or data analytics tools is an advantage.

Preferred Experience

Candidates from the following environments are particularly relevant:

• Payment Service Providers (PSPs)
• Acquirers
• E-wallets
• Payment gateways
• Fintech companies
• E-commerce platforms
• Banks
• Fraud / risk operations teams
• Digital asset / crypto payment businesses

Experience with companies such as Airwallex, Wise, Stripe, Adyen, Grab, Razer, BigPay or regional payment/acquiring companies would be an advantage.

What We Offer

• Opportunity to join a high-growth fintech and payments business.
• Exposure to merchant risk across payments, acquiring, cross-border transactions and digital financial services.
• Opportunity to work closely with Risk, Compliance, Product, Operations and Business teams.
• Fast-paced and entrepreneurial working environment.
• Strong opportunities for career development within the regional Risk organisation.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.