About the Role
Antom is dedicated to providing innovative self-service products that enhance the merchant experience. Our mission is to empower merchants through technology, fostering a culture of collaboration and continuous improvement.
The role involves owning the end-to-end merchant experience for Antom's self-service products, ensuring a seamless journey from onboarding to ongoing support.
Responsibilities
- Own the end-to-end merchant experience for Antom's self-service products, covering merchant onboarding and KYC, payment method enablement, the merchant portal, and data services.
- Champion AI-native merchant services, working with Copilot, our embedded AI capability that powers core portal features, to reduce merchant effort across self-service journeys.
- Serve as the merchant service expert and consultant, acting as the primary point of contact for product-related queries from internal teams and external merchants, ISVs, and platform partners.
- Define, track, and improve merchant experience metrics, using behavioral data, merchant feedback, and research to drive continuous improvement.
- Translate business requirements into clear product specifications and user stories, ensuring engineering teams deliver quality outcomes on time.
- Collaborate across product, design, engineering, operations, and business teams to serve Antom's diverse merchant base with unified product capabilities.
- Understand merchant mindset and behavior through research, observation, data analysis, and end-to-end testing.
Qualifications
- 5+ years of product experience in the payment or fintech industry, with 3+ years in merchant-facing product management such as merchant onboarding, merchant portal, KYC, or data services.
- Experience shipping AI-powered product features, or a strong working understanding of how LLM-based capabilities can improve self-service experiences.
- Strong understanding of e-commerce, payment technology, and key industry players, particularly across SEA markets.
- Hands-on experience working with both business and technical teams, preferably including payment services integration and ISV or platform partner collaborations.
- Strong analytical skills with a proven ability to run qualitative and quantitative research and make data-driven decisions.
- Strong organizational acumen and the ability to thrive in a matrix environment built on cross-functional collaboration.
- Proficiency in English, both spoken & written.
