Messaging and Collaboration Lead

Dear Candidates,

Greetings of the day...!!!!

We have an urgent requirement for Messaging and Collaboration Lead and it is a Permanent Opportunity with One of our clients in Malaysia

Role Summary:

Experienced Microsoft 365 professional responsible for managing, supporting, and optimizing core M365 services in a managed services environment. Acts as an L3 SME, ensuring service stability, security, SLA compliance, and continuous improvement across multiple client tenants.

Key Responsibilities:

• Provide L3 support for Microsoft 365 services (Exchange Online, Teams, OneDrive, Entra ID).
• Administer Exchange OnPrem and Exchange Online (Mail flow, Connectors, Security policies, Email Restorations).
• Manage Teams policies, collaboration settings, and basic voice integrations.
• Implement and support identity solutions (MFA, Conditional Access, Azure AD Connect).
• Configure and monitor security & compliance (Defender for O365, DLP, retention).
• Support migrations (Exchange Hybrid, tenant-to-tenant).
• Automate repetitive tasks using PowerShell and generate operational reports.
• Maintain SOPs, runbooks, and knowledge documentation.
• Manage incidents, service requests, and changes in line with ITIL processes.
• Troubleshoot complex issues, perform RCA, and drive permanent fixes.
• Engage with clients and participate in service review meetings (WBR/MBR).
• ITIL-based service delivery (Incident, Problem, Change Management)
• Experience with ticketing tools (e.g., BMC Helix)
• SLA/KPI-driven operations and customer handling

Strong Expertise in:

• Exchange Online and Exchange OnPrem
• Microsoft Teams Administration
• Entra ID (Azure AD)
• Experience in hybrid environments (Exchange Hybrid, identity sync)
• Knowledge of mail flow, SMTP, DNS, authentication protocols
• Hands-on with Microsoft 365 Security & Compliance
• Advanced PowerShell scripting

Certifications (Preferred)

Microsoft 365 Enterprise Administrator Expert

Microsoft Messaging / Identity certifications

Key Skills

Strong troubleshooting & analytical ability

Excellent communication and client handling

Ability to work in 24x7 support/on-call model