Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking to hire Microsoft Defender XDR Support Engineer – L1/L2. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB TYPE:
12 Months Renewable contract
ROLES AND RESPONSIBILITIES
- Provide 24x7 support and hypercare for Microsoft Defender for Endpoint (MDE), Defender for Cloud Apps (MDCA), Microsoft Defender XDR and Microsoft Purview.
- Monitor, triage and investigate security-related issues across Microsoft security platforms.
- Review logs, screenshots, device/policy status, connector status and configuration evidence to identify issues and impact.
- Troubleshoot MDE policies, Intune-related deployments, MDCA connectors/policies and Microsoft Purview capabilities including DLP, IRM and retention/DLM.
- Provide technical guidance and support for issue resolution, remediation and policy-related concerns.
- Coordinate with SOC, IT, Endpoint, Intune, Identity, Compliance and Operations teams to resolve issues.
- Escalate complex or unresolved issues to L3 engineers, SMEs, Microsoft Support or relevant platform owners.
- Maintain accurate ticket updates, issue trackers, investigation notes, resolution summaries and status reports.
- Support go-live, hypercare and post-production activities while following approved processes, runbooks and security standards.
- Communicate effectively with client stakeholders and ensure timely resolution and closure of issues
REQUIREMENTS
- Bachelor's degree in IT, Cybersecurity, Computer Science or a related field is preferred.
- Minimum 5+ 5+ years of experience in cybersecurity, security operations, endpoint security, Microsoft 365 security or enterprise technology support.
- Hands-on experience with Microsoft Defender for Endpoint (MDE), Microsoft Defender for Cloud Apps (MDCA) and Microsoft Purview.
- Good understanding of Microsoft Defender XDR and Microsoft Intune.
- Experience with security policy troubleshooting, including DLP, IRM, retention/DLM and endpoint policies.
- Strong troubleshooting, issue investigation, evidence analysis and problem-solving skills.
- Experience with L1/L2 support, incident/ticket management, escalation and hypercare/go-live support.
- Ability to work with cross-functional teams including SOC, Endpoint, Intune, Identity and Compliance.
- Strong communication and stakeholder management skills.
- Ability to work in a 24x7 rotational support environment.
- Experience in enterprise or regulated environments is an advantage.
- Microsoft certifications such as SC-200, MD-102, SC-900, AZ-500, SC-300 or SC-401 are advantageous.
WHAT'S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name : Emimal Mary
Reg No : 201201037177
Avensys Consulting Sdn Bhd
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.
