Job title: Microsoft Office Apps Customer Engineer
Job Mode: Remote (Must be based in Malaysia)
Employment Type: Full-time, Permanent
Eligibility: Citizens Only
Languages Required: Mandarin & English (Mandatory)
Job description
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Relevant MIP/VBD Titles
- Chalk Talk - Office 365 - Migrating Your Macros to the Cloud
- Onboarding Accelerator - Office 365 ProPlus Deployment
- M365 Foundations Workshop
Skills Required
- 10+ years in customer-facing roles involving systems architecture, administration, operations, software support, and IT consulting, with emphasis on Microsoft 365 Apps for Enterprise and Teams
- BA/BS in IT, Engineering, or related field (or equivalent experience)
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Customer-focused mindset with commitment to high-quality support
- Experience delivering technical workshops, training sessions, and webinars on Microsoft 365 best practices
- Provide technical support for M365 Apps (Word, Excel, PowerPoint, Outlook, Teams)
- Diagnose and resolve technical issues related to M365 Apps remotely and on-site
- Solid understanding of Microsoft 365 Apps features and functionalities
- Experience deploying, administering, and troubleshooting Office Suites or Microsoft 365 Apps
- Collaborate with IT teams for seamless integration of Office Apps
- Stay current with updates and guide customers on implementation
- Knowledge of Windows operating systems
- Writing skills to write enterprise level learning documentation
Optional Skills
- Advanced networking skills with DNS, firewall, load balancing, etc.
- Knowledge of scripting languages such as PowerShell.
- Familiarity with ITIL best practices for IT service management.
- Advanced knowledge of Office Scripts
- Experience with SharePoint and OneDrive.
- Experience with Managing Exchange On Prem/Online
- Knowledge of scripting languages such as PowerShell.
- Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
Relevant Certifications
- Microsoft 365 Certified: Fundamentals
- Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)
- Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)
- Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps)
