MSP Specialist

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About the Role

The MSP Specialist is a critical role essential to the success of Randstad Enterprise. We are currently entering an exciting, fast-paced implementation phase for a major workforce transformation, into a modern MSP model across APAC.

With a program go-live targeted for August 2026, we are looking for an agile professional who thrives in ambiguity, enjoys real-world problem-solving, and is passionate about providing high-touch support to external vendors navigating a brand-new process.

Main Accountabilities

As our MSP Specialist, you will manage core transactional work throughout the employee and contingent worker lifecycle, with a heavy emphasis on vendor enablement and change management:

• Vendor Support & Change Enablement: Guide external vendor partners through a brand-new compliance ecosystem, navigating unknowns alongside them and validating their submissions in real time.
• Invoice Auditing: Audit and restructure complex vendor submissions to ensure they map accurately to compliance, and payroll.
• VMS & Data Management: Perform concentrated data entry and employee data management within the Vendor Management System (SAP Fieldglass) to ensure flawless system integrity and data accuracy.
• Diverse Contingent Workforce Management: Oversee and track multiple worker categories.
• Continuous Improvement: Identify process optimization opportunities to smoothly transition the program from implementation to steady-state.
• SLA & Reporting: Ensure client and contractor queries are responded to according to Service Level Agreements, and collate information for scheduled statutory and compliance reporting needs.

What We Are Looking For

The right incumbent balances technical rigor with high interpersonal effectiveness. You are a detail-oriented, trustworthy professional who can guide our client through rigid corporate compliance with empathy, patience, and professionalism.

Experience & Skills:

• Education: Bachelor's degree preferred.
• Experience: At least 3 years of relevant experience in recruitment, MSP, or workforce operations.
• Technical Competency: Strong working confidence operating within SAP Fieldglass or a comparable VMS platform.
• Analytical Eye: Exceptional attention to detail; equally skilled at spotting what is missing from an invoice or compliance trail as reviewing what is present.
• Comfort with Ambiguity: Confident navigating a live implementation environment where processes are still being established and situations are often without precedent.
• Communication: Exceptional verbal and written communication skills with an emphasis on tact, diplomacy, and strong stakeholder management.

Why Join Randstad Enterprise

At Randstad, we combine commercial and HR expertise to bring massive value to our organization, stakeholders, and peers. We offer a collaborative, digital environment where you can flex your problem-solving skills, challenge the status quo with courage, and grow your career on a global stage