Multinational Account- Specialist / Operation

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Multinational

AIG's Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Role Summary
Represent AIG as the central point of Multinational client & program management, coordinating communication, and project management across all internal and external stakeholders in respect to program design, implementation and ongoing client service for an assigned portfolio of Multinational clients and to support new business.

Provide technical Multinational support and partner with Product, Distribution and all other relevant stakeholders in the design, implementation and ongoing service of compliant, multinational programs (includes Global Fronting and/or Captive Management) that meet assigned client requirements and related service expectations.

About the role

What you need to know:

• Act as the Multinational Account Manager/Project Manager/go-to-person for all lines of coverage for assigned multinational clients and support new business

• Lead all pre & post bind activities (including meetings) across relevant stakeholders. in alignment with AIG Multinational's E2E Process (renewal and new business - in accordance with related Multinational CE Checklist) using agreed multinational knowledge, workflow, network communication & program administration tools

• Proactively manage all stakeholders to design programs prior to inception and agree, implement, deliver and monitor the scope of service agreement on all allocated accounts and related service solutions that meet or exceed agreed client service expectations/ SLA's

• Lead the articulation of AIG's value proposition to clients and brokers so that all parties understand and commit to roles, responsibilities and expected timelines

• Ensure all required Multinational approvals & documentation - such as Fronting related Rater, Credit, Legal, Reinsurance, Risk Transfer Validation & Cash Movement - are agreed, documented, executed and adhere to all relevant AIG corporate standards

• Maintain program retention levels in line with product budgets and support/reach given budgets, growth and/or targets

• Support the RAP positive growth of assigned complex multinational programs through the development and management of broker and client relationships & strategies in collaboration with relevant Product (All Lines) & Distribution colleagues.

• Support broader Multinational Growth strategies, Business Development, Thought Leadership and training as appropriate

• Engage the Multinational Claims Executive prior to program inception to ensure timely development of Multinational Claims Bulletins/Protocols

• Provide Multinational subject matter expertise (SME) and be an escalation point to support colleagues in respect of multinational program design, country information and/or Multinational related problem solving as required on a daily basis and through involvement in delivery of more structured training.

• Dependent on experience, portfolio and performance, the role includes potential for Global Fronting underwriting (captive insurance programs) authority

• Build strong relationships with Product line Distribution personnel and underwriters to promote AIG Multinational

• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business

What we're looking for:

• Ability to handle multiple priorities, organize work and meet tight deadlines/ SLAs

• Ability to clearly articulate ideas and influence outcomes.

• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.

• Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management

• Must demonstrate a high level of proficiency in the following skills:

  • Analytical

  • Customer service

  • Interpersonal

  • Communication and PC skills

  • Facultative Reinsurance documentation and management

  • Broker relationship management

  • Negotiation

• Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and multinational account service systems and processes

• Experience / extensive knowledge in multiple lines of business - Commercial & Consumer

• Captive Reinsurance/ Global Fronting experience beneficial - ideally candidates have sufficient experience or potential to secure Global Fronting underwriting (captive insurance programs) authority

• Experience communicating directly with external parties, including large and/or multinational corporations

• 3 + years of experience , preferably client servicing (brokering or company background)

• Knowledge of non-conventional Insurance programs

• IT packages: MS Outlook, Excel and Word.

• Professional Insurance qualifications such as ACII, CPCU, ARM are desirable

#LI-SK1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

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