Job Description :
The Custody Client Services (CCS) Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Global Custody CCS team. The overall objective of this role is to ensure the seamless delivery of client services to external clients.
Responsibilities:- Manage highly important clients by performing related tasks (e.g., client service, training, business planning and analysis)
- Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
- Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area
- Provide solutions and influence decisions with potential for broader organizational impact
- Contribute to the development of new client service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact
- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
- Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact
- Lead or support special projects and/or task forces and negotiate with external parties, as needed
- Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:- 5-8 years of previous experience in Securities Services Global Custody management preferred
- Previous experience in financial services preferred
- Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision
- Demonstrated ability to lead teams to deliver results
- Ability to foster a work environment of coaching, feedback and open communication
- Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction
- Demonstrated organizational and problem-solving skills
- Able to work successfully in a high-pressure environment and closely with peer group
Education:- Bachelor's degree/University degree or equivalent experience
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Job Family Group: Customer Service
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Job Family:Institutional Customer Service
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Time Type:Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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