Network Admin L2

Network L2 Ops and SME

Primary Duties & Responsibilities:

·        Own end-to-end L2 network operations (incident, problem & change management)

·        Act as primary escalation points for major incidents and critical outages

·        Ensure SLA / KPI adherence and drive service improvements

·        Lead daily operations calls, reviews, and reporting governance

·        Drive root cause analysis (RCA) and implement preventive actions for key outages

·        Coordinate with L1, L3, vendors, and cross-functional teams

·        Manage team workload, prioritization, and task allocation

·        Ensure process compliance (ITIL) and audit readiness

·        Drive automation, documentation, and knowledge management

·        Provide stakeholder communication & status reporting

·        Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)

·        Troubleshoot complex data network issues and performance bottlenecks

·        Support design validation & implementation for network changes

o   Periodic managed device health check ups governance

o   Change implementation to maintain SoW stated IOS and device compliance versions

o   Proactive risk management with possible mitigations

o   Extensive OEM coordination proactively for managed product life cycle management

·        Work on LAN/WAN, SD-WAN, VPN, firewall coordination with SME's in team

·        Conduct deep-dive RCA for recurring incidents and top – talker analysis

o   Result orientation on recurrence INC reduction

o   Monitoring noise reduction

o   Effective in event correlation and logics enablement with tools team

·        Review configs and ensure network optimization & stability

·        Support capacity planning & network enhancements in line with business and stakeholder needs

·        Mentor L1 teams with technical guidance

·        SOP / knowledge articles and documentation reviewer for seamless team operations

·        Inventory periodic review and CMDB coordination with respective team

·        Active participant with business and customer BCP team and periodic BCP and DR drill, documentation of outcome

·        Experience and Flexibility to support On-Call and critical outage handling skills

Good to have

·        ITIL process knowledge and foundation certified

·        Experience and good knowledge with infra monitoring tools (SolarWinds, etc.)

·        Automation exposure and transformation mindset and adoptability for any automation initiatives

·        Strong stakeholder communication in business language

·        Documentation & reporting discipline

Experience and work Location

·        8 to 10 years experience in a similar role as L2 operations lead and SME

·        Work Location: Onsite / Offshore