Teltonika's networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.
Teltonika provides an opportunity for every ambitious engineer to improve their skills and be part of the technical support for innovative networking devices.
In this role, you will:
- Attend pre-sales and post-sales in-person or remote communication with local market customers.
- Self-sufficiently resolve technical issues arising from the customer's configuration, firmware/software, and other sources.
- Act as a key link between Teltonika Networks R&D/HQ and customers, facilitating the resolution of complex technical challenges.
- Work with Linux-based OS, industrial protocols, various networking services and protocols, and occasional 3rd-party peripherals.
- Conduct training sessions for employees and clients on our products and solutions.
What we expect from you:
- Good communication skills, etiquette, ability, and desire to help others.
- Knowledge of Computer Networking, the basics of telecommunication systems, and technologies.
- Fluent in Malay and good English language skills. Other language skills would be considered an advantage.
- Higher or equivalent technical / engineering education.
- Experience working with routers is an asset.
- Capability of working in a fast-paced environment.
- Certification in CCNA or similar courses would be considered an advantage.
- Experience in technical support would be considered an advantage.
What do we offer:
- Medical Insurance with dental and optical cover
- Great opportunities to grow in a strong and rapidly expanding company.
- Flexible work hours on business days.
- Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
- We delight with birthday gifts and rewards on work anniversaries.
- Office snacks.
