Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
Provide daily operational support for production systems and services
Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
Provide Tier-1 support for mission-critical services in production.
Develop and document processes to support team collaboration, knowledge sharing, and training.
Implement configuration changes to applications and servers to align with business initiatives.
Drive innovation by automating routine tasks to increase efficiency.
Ensure the effective operation and maintenance of production systems.
Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
Lead project-based work, ensuring feasibility, progress, and timely completion.
Review team workflows to identify areas for improvement.
Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.
Qualification:
Bachelor's degree in Computer Science or a related field is mandatory.
Experience in server and application support is required.
Proficiency in Linux/Unix administration is preferred.
Familiarity with ticketing and documentation tools like Jira and Confluence is preferred.
Strong analytical skills and excellent written and verbal communication abilities.
Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.
Experience supporting Kubernetes environments.
Knowledge of Docker/container technologies and microservices architecture.
Hands-on experience with cloud technologies and supporting cloud-based services.
Demonstrated ability to work effectively within a team.
Experience with monitoring solutions is required.
Proficiency in automation to streamline day-to-day tasks.
Experience with database technologies, including executing queries (Redis, MySQL).
Familiarity with web services like Apache, Nginx, etc.
Previous experience in a micro-services environment.
Must be a team player.
Nice to have:
Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
