NOC Engineer

Core Responsibilities:

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless completion with no service disruption.
• Apply application and server configuration changes to support evolving business needs.
• Provide operational support across a suite of production systems and services running on the cloud.
• Proactively monitor the health and performance of systems and services, responding promptly to incidents and alerts, and keeping stakeholders informed of resolutions.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, variable schedules, and necessary overtime.
• Provide Tier-1 support for mission-critical production services.
• Create and maintain documentation for daily processes, enhancing team collaboration, learning, and training.
• Ensure the continuous, efficient operation and maintenance of production systems.

Qualification:

• Bachelor's degree in Computer Science or a related field is mandatory.
• Experience in server and application support is required.
• Proficiency in Linux/Unix administration is preferred.
• Familiarity with ticketing and documentation tools like Jira and Confluence is preferred.
• Strong analytical skills and excellent written and verbal communication abilities.
• Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.
• Experience in configuring, deploying, and maintaining infrastructure and production services using automation tools to support scalable and resilient production systems
• Experience supporting Kubernetes environments.
• Knowledge of Docker/container technologies and microservices architecture.
• Hands-on experience with cloud technologies and supporting cloud-based services.
• Demonstrated ability to work effectively within a team.

Nice to have:

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Monitoring experience with Grafana and other monitoring solution
• Experience with automation to automate day-to-day tasks
• Experience working in a micro-services environment
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting