Non-Medical Claims, Analyst

• Process Own Damage (OD), Third-Party Property Damage (TPPD), and Non-Motor (NM) claims.
• Assess, negotiate, and approve settlement of claims within delegated authority limits.
• Review and validate complex claims before submission for higher-level approval.
• Ensure claims are processed in accordance with Standard Operating Procedures (SOPs) and regulatory guidelines.
• Monitor adherence to SOPs and escalate any compliance or operational issues to the supervisor.
• Update No Claim Bonus (NCB) promptly based on claim scenarios and police investigation results.
• Conduct annual reviews of outstanding claim files to ensure accuracy and compliance.
• Manage claims to ensure processing within agreed Turnaround Time (TAT).
• Attend to inquiries from agents and customers in a timely and professional manner.
• Perform other responsibilities and duties as periodically assigned by the supervisor to meet operational and organizational requirements.
• Provide guidance and support to junior team members on claim assessment and processing.

Minimum Job Requirements:

• Diploma or Degree in any discipline. Non-degree holders with strong relevant experience are encouraged to apply.
• Minimum 2 years of experience in Motor or PA claims processing.
• Proficient in claims systems such asMerimenandPOLA.
• Strong communication skills-both written and verbal.
• Detail-oriented, analytical, and customer-focused.