The Role
- Respond to customer inquiries and provide technical assistance in a timely and professional manner.
- Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
- Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
- Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
- Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
- Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
- Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.
Ideal Profile
Important Note:
Due to specific business requirements, we are currently considering candidates only from the following locations:
Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya and Morocco.
- Minimum 1 year of experience in a BPO/customer support role
- Strong analytical skills to identify customer issues and provide effective solutions.
- Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
- Ability to multitask efficiently without compromising the quality of customer support.
- Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
- Detail-oriented with a keen eye for accuracy and consistency in all interactions.
- Empathy and patience to deal with diverse customer needs and concerns.
- Adaptability to work in a fast-paced and dynamic environment.
- Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
- Familiarity with eCommerce processes and industry trends is a plus.
- Familiarity with programming language is a plus.
- Familiarity with team management is a plus.
What's on Offer
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
