O2C Junior Specialist - Collections

DISCLAIMER

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

ABOUT TMF GROUP

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Key Responsibilities:

Primarily focus on Regional AR collection and maintain good rapport with customer.

Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.

Ensure collection from customers in a timely and professional manner and within credit terms.

Maintain efficient record of collection activities.

Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.

Interface with customers to actively resolve credit and billing issues promptly.

Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request

Monitor credit accounts and report delinquent customers to management for review and action.

Directly assists service line regarding all AR/Invoicing related process matters.

Drive the Account Receivables bi-weekly meetings with service line.

Report on the progress made

Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always

Investigate on core invoicing issues to address both symptoms and root cause

Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Key Requirements:

• Tertiary education
• Up to 2 years of working experience in Credit management, Account Receivables,
• Debt collection with Regional or Global exposure.
• Good command of English (written and spoken)
• Comfortable with MS Office Suite (Excel and Outlook).
• Proven capability to work in a dynamic matrix.
• Problem solving skills
• Resilient
• Excellent Listening skills
• Strong team player
• Excellence sense of customer service
• Process-oriented
• Target driven
• Good communication skills
• Ability to multitask