About Tencent
Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is Value for Users, Tech for Good. We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.
We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.
Responsibilities
- Platform Management: Ensure the stable operation of our ServiceNow instance, including upgrades, patches, and performance optimization.
- Configuration & Development: Configure and customize ServiceNow modules based on business needs, and develop related functionalities (e.g., workflows, scripts, reports).
- Support & Training: Provide technical support and training to internal users, and create relevant documentation.
- Continuous Improvement: Identify and implement platform enhancements to boost efficiency and user experience.
Requirements
- Extensive Experience: At least 1 year of ServiceNow administration or development experience.
- Technical Proficiency: Familiarity with ServiceNow platform architecture and development skills in JavaScript, GlideRecord, etc.
- Certifications Preferred: ServiceNow Certified System Administrator (CSA) or related certifications are a plus.
- Problem-Solver: Excellent analytical and troubleshooting abilities.
- Collaborative: Strong communication and teamwork skills.
- Experience with ServiceNow integrations.
- Knowledge of the ITIL framework.
